Hi, I'm Florian Liebe.

I build helpdesk software at Zammad, so your support tickets land somewhere.

Saxony, Germany

What I do

Day job

Developer at Zammad, the open-source helpdesk: features, fixes and code reviews in an agile Scrum team. Hundreds of commits since 2022.

  • Ruby on Rails
  • Vue.js
  • TypeScript
  • GraphQL
  • PostgreSQL
  • Tailwind CSS

Night job

More servers than one person needs: git, mail, file sync and video calls, all self-hosted. Up, probably.

  • Self-hosting
  • Docker
  • Linux
  • Networking
  • Security

How I work

New features end to end, bugs fixed at the cause, with a test so they stay fixed and documentation so nobody has to guess later. I don't give up until it works, and I support my team wherever I can.

  • Full-stack
  • Scrum
  • Code reviews
  • Testing
  • Debugging
  • Documentation

Tooling & DX

Good tools make good work. I care about developer experience: fast feedback, smooth workflows, fewer papercuts for the whole team. I learn by doing and keep up with what's new, so the next good tool shows up early.

  • AI tooling
  • Automation
  • Shell scripting
  • Git
  • Zed
  • macOS

Experience

  1. 2011–2014Dimmel-Software GmbHApprenticeIT specialist for application development. Vocational school: BSZ für Elektrotechnik Dresden.
  2. 2014–2016Dimmel-Software GmbHSoftware DeveloperDevelopment of KORAKTOR, a CRM/XRM tool for customers, projects and documents.
  3. 2017–2022OTRS GroupSoftware DeveloperDevelopment of the OTRS service management suite in Perl.
  4. Since 2022Zammad GmbHSoftware DeveloperDevelopment of the open-source helpdesk Zammad with Ruby on Rails and Vue.js.

Off the keyboard